At Gorilla Bluff Lodge, we understand that sometimes plans change. Please review our cancellation policy below if you need to cancel or reschedule your appointment or reservation.
1. Cancellation Period
- Standard Cancellations: Cancellations made at least more than 30 days in advance of your scheduled reservation will not incur any charges.
- Late Cancellations: Cancellations made within less than 2 weeks of the scheduled time will be subject to a fee of 50% of our fees. For less than 72 hours, No Refund.
- No-Shows: If you do not show up for your appointment/reservation without any prior notice, you will be charged the full amount.
2. Rescheduling
- If you need to reschedule your reservation, please contact us at least 24 hours in advance to avoid any charges. Reschedules made after this period may incur a rescheduling fee.
3. Special Conditions
- For group bookings or special events, cancellations made within less than 2 weeks of the event may incur a cancellation fee of 80% or the full reservation cost.
- We reserve the right to adjust this policy for exceptional circumstances, including but not limited to, medical emergencies or severe weather conditions. Please get in touch with us for assistance in such cases.
4. Refunds
- If you are entitled to a refund due to cancellation, the refund will be processed within 30 days to your original payment method.
Thank you for understanding and helping us maintain our schedule. If you have any questions or need further assistance, please contact us.